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FAQ
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What is your return policy?Since each toy is made to order, we do not accept returns. However, if there’s an issue with your order, please contact us and we’ll do our best to resolve it!
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My order arrived damaged. What should I do?If your toy arrives damaged, please send us a message with photos of the product and packaging, and we’ll arrange a replacement.
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How can I contact KidoCraft?You can reach us through our contact form on kiddocraft.store. We’ll get back to you as soon as possible!
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How do I clean my 3D-printed toys?Simply wipe them with a damp cloth or wash with mild soap and water. Avoid dishwashers and high heat, as PLA can soften at high temperatures.
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Can the toys be used outdoors?Yes, but avoid prolonged exposure to direct sunlight and extreme heat, as PLA can become soft when exposed to high temperatures.
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What should I do if a toy breaks?While PLA is durable, it’s not indestructible. If a toy breaks, you can use super glue to fix it.
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Where can I buy KidoCraft toys?You can purchase our toys directly from our official website: kiddocraft.store.
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How long does it take to process an order?Since our toys are 3D printed on demand, processing usually takes 3-5 business days before shipping.
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Can I request a custom order?Absolutely! We love bringing new ideas to life. If you have a special request, send us a message through our contact page or chat.
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Where can I buy KidoCraft toys?You can purchase our toys directly from our official website: kiddocraft.store.
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How long does it take to process an order?Since our toys are 3D printed on demand, processing usually takes 3-5 business days before shipping.
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Can I request a custom order?Absolutely! We love bringing new ideas to life. If you have a special request, send us a message through our contact page or chat.
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What materials are used in KidoCraft toys?Our toys are made from PLA (Polylactic Acid), a biodegradable and eco-friendly plastic derived from natural sources like cornstarch. It’s non-toxic and safe for children.
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Are the toys safe for young children?Yes! Our toys are designed with smooth edges and child-friendly materials, but some models may contain small parts. We recommend adult supervision for children under 3 years old.
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What makes 3D-printed toys different from traditional toys?3D printing allows us to create unique, customizable designs with intricate details that aren’t possible with traditional toy manufacturing. Each toy is printed layer by layer, giving it a distinctive handmade feel.
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